Billing Terms & Conditions
Definitions, payment, shipping charges, restocking, cancellation and complaints — the commercial terms that attach to an invoice.
Definitions
| Seller | The website owner — the party to whom the purchase order is given. |
| Buyer | The person or organisation placing the order. |
| Goods or services | The products or services the buyer has ordered from the seller. |
Payment
All payments are due on completion of an order. If payment is not received, or the payment method is declined, the order is not placed and nothing ships. The buyer forfeits ownership of any item where payment is not made. We accept most major credit cards, including Visa, Mastercard, Discover and American Express.
Shipping
Forwarding and shipping are paid by the buyer, in the amount the seller calculates at the time of purchase. Shipping costs can rise on international or rush orders, and additional charges apply to orders shipped outside India.
The seller is not liable for damage occurring during shipping, but will take all reasonable steps to protect the goods it supplies from loss, damage or destruction.
Refund and return
Standard stock returns carry a 25% restocking fee. That covers pulling the items from inventory, inspecting them, preparing certification reports and packing and shipping the order.
Custom-built meters, reference standards and any unit carrying a laser-engraved company logo are not eligible for return. If your situation does not fit neatly into either category, contact info@broiltech.com and we will talk it through.
Anything returned to our facility must arrive in like-new condition. Please pack the item carefully for the return journey and contact us first for an RMA number — returns without one cannot be processed.
Cancellation
An order may be cancelled up until work commences or payment has been processed, whichever comes first. After that point the buyer is responsible for payment on the order. See the Cancellation Policy for the full grounds.
Complaints
Any complaint about an item or about the seller should go to our sales team at info@broiltech.com. We will do our best to find an acceptable remedy. Each case is looked at individually and the seller will be in touch.
Legalities
The seller is not responsible for health or safety concerns once the buyer has received the goods or services. If harm results from items the buyer has purchased, the seller shares no responsibility.
Any dispute arising from use of this website is subject to the laws of the site owner's state. These billing terms are subject to change. Using this website and placing an order indicates your agreement with them.