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SUPPORT

A meter that stops reading stops the process.

So we answer quickly. Pick whichever channel suits the problem — an engineer who has actually built these instruments is on the other end of all three.

1 working dayEMAIL RESPONSE TARGET
Mon – Sat09:00 – 18:00 IST
Since 2006EVERY MODEL WE EVER SHIPPED
350+PARTNERS SUPPORTED WORLDWIDE
THREE WAYS IN

Choose a channel.

WHAT WE HELP WITH

Most questions fall into four areas.

If yours does not, ask anyway — we would rather hear it than have you guess.

BEFORE YOU WRITE

Common questions.

How quickly will I get a reply?+

Email and the form on this page are answered within one working day. Phone and WhatsApp are usually immediate during working hours, Monday to Saturday, 09:00 to 18:00 IST.

My meter reads zero but there is definitely flow. Where do I start?+

Check three things in order: that the line is completely full and free of air, that flow direction matches the arrow on the body, and that the flow rate is above the meter's minimum. Most zero readings are one of those three. If all three check out, send us the model number and a photo of the installation.

Can you recalibrate a meter I already own?+

Yes. Our Mehsana laboratory calibrates flow, pressure and temperature — liquid from 1 L/h up to 20,00,000 L/h and gas from 1 m³/h up to 10,000 m³/h. Contact us for an RMA number before shipping anything back.

Do you support meters bought through a distributor?+

Yes. Support is on the instrument, not the invoice. Have the model and serial number to hand and we can help regardless of where you bought it.

Can an engineer visit our site?+

For commissioning and commissioning-related faults, yes — we have service coverage across India and support partners abroad. Tell us the location and the issue and we will confirm what is possible.

What do you need from me to diagnose a problem fastest?+

Model and serial number, the medium and its approximate viscosity, line size, expected and actual flow rate, and a photo of both the installation and the display. That combination usually answers it in one exchange.

Product FAQs
YOUR VIEW MATTERS

Tell us how we did.

Product quality, delivery time, documentation, the people you dealt with — all of it feeds back into what we build next. It takes under a minute and it goes straight to the team.

Goes to info@broiltech.com. We read every one.

Something urgent?

A production line down is not a form-and-wait situation. Call us.

Call +91 97265 18181

Visiting or shipping something back?

BROIL Sensotek Industries, Plot No 1, 2, 3, 4, Nilkanth Industrial Park, B/h Dediyasan G.I.D.C., Nagalpur, Mehsana 384 002, Gujarat, India.

Please request an RMA number before returning any unit — see the Refund & Returns Policy.

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