Shipping Policy
Where orders ship from, when they leave, how long they take, and what to do if a package arrives damaged.
Where orders ship from
Every order ships from Mehsana, Gujarat 384002 through a registered courier company, direct to your address. If our courier cannot reach the delivery address, we dispatch by Speed Post or Regular Post instead.
When we dispatch
Prepaid orders are dispatched within 2 business days of payment confirmation.
How long delivery takes
| Situation | Expected time |
|---|---|
| Standard courier | 7 to 10 business days from the order date |
| Orders placed 9:00–20:00, Mon–Sat | Counted from the same day |
| Orders placed 18:00–09:00, Mon–Sat, or on Sunday | Add one business day |
| Speed Post or Regular Post | Longer than courier — varies by destination |
Whichever carrier handles the shipment, a unique tracking ID is sent to you by email or text. Festive periods and sale rushes can extend these times; we depend on our delivery partners to work within their own service windows.
Delivery address
Orders are delivered to the mailing address you gave when placing the order. The delivery address cannot be changed once the order has been dispatched.
Shipping charges
Shipping across India is either chargeable or free depending on the order — this is confirmed at the time you order.
Invoice
As required by law, a copy of the invoice travels with the package as part of the shipping documents. That applies to every order, including orders placed as a gift.
Who can sign for the goods
A signature is needed on delivery. If you cannot be there, nominate someone else — a family member, colleague or neighbour. BROIL Sensotek Industries does not take responsibility for goods signed for by an alternative person.
Damaged or short deliveries
We pack carefully, but transit damage does occasionally happen. If the package shows leakage or obvious damage, tell us immediately. Goods once accepted cannot be returned.
All claims for shortage or damage must be reported within 24 hours of delivery to info@broiltech.com, with a clear photograph of the damaged product.
Once the email and images have been reviewed and the damage confirmed, we send a replacement. We do not issue a refund for the order in these cases.
Cash on delivery
- Every item in the cart must be COD-eligible for the COD option to appear.
- The box cannot be opened before payment is made at the door.
- No credit or debit cards are accepted at the door under COD.
- A COD order cannot be rejected at the time of delivery.
To check whether your PIN code is serviceable, call +91 97265 18181 between 11:00 and 18:00 Monday to Saturday, or email your PIN code to info@broiltech.com — we confirm within 24 hours.