Cancellation Policy
When an order can be cancelled, what happens to a prepaid payment, and the grounds on which we may cancel an order ourselves.
The cancellation window
An order can be cancelled any time before shipment. Once the order has shipped, the only route left is RTO — return to origin. When an order is cancelled, prepaid payments are refunded.
Cancelling within 24 hours of placing the order gets a 100% refund. Cancellations made between 3 and 6 days carry a 20% fee, as set out in our Terms & Conditions.
Grounds for cancellation
We accept or initiate cancellations for the following reasons:
- Incorrect or incomplete address — a missing street number, landmark or similar detail that stops the courier reaching you.
- Wrong price or specification listed on the site against the product.
- Product unavailable — in exceptional cases a product runs out of stock with the vendor and the line is cancelled.
- Non-serviceable area — your location falls outside our logistics partner's delivery zone, discovered after the order was placed.
- Suspected fraudulent information.
What happens to your payment
For prepaid orders the amount is refunded once the cancellation is confirmed. Where the payment was made by card, the credit goes back to the same card account. Refund timelines and the returns route for goods already delivered are covered in the Refund & Returns Policy.
How to cancel
Email info@broiltech.com with your order number, or call +91 97265 18181. If the order has not yet shipped we will stop it the same working day.
You can also raise it through the support form — pick "Order or delivery status" as the topic and include the order number.