Refund & Returns Policy

The 30-day return window, what is eligible, how refunds are processed, and how to send an item back to Mehsana.

Overview

Our refund and returns policy runs for 30 days. Once 30 days have passed since your purchase we cannot offer a full refund or an exchange.

To be eligible for return, the item must be unused, in the same condition you received it, and in its original packaging. We need a receipt or proof of purchase to complete the return.

What can be returned

Most catalogue instruments are returnable within the window above. The following are not:

• Custom-built meters and reference standards made to your specification.
• Units carrying a laser-engraved company logo or other customer-specific marking.
• Hazardous materials, flammable liquids or gases, and anything that cannot be safely shipped back.
• Items already installed in a line and exposed to process fluid.

Standard stock returns carry a 25% restocking fee, as set out in the Billing Terms. This covers pulling the item from inventory, inspection, re-certification and repacking.

Partial refunds

A partial refund may be granted where:

• The item is not in its original condition, is damaged, or is missing parts for reasons not caused by us.
• The item is returned more than 30 days after delivery.

Refunds

Once your return arrives and has been inspected, we email you to confirm we received it and to tell you whether the refund has been approved or rejected. Inspection normally takes about 2 working days.

If approved, the refund is processed and credited automatically to your card or original payment method within 5 days. Only regular-priced items can be refunded — sale items cannot.

Late or missing refunds

1. Check your bank account again.
2. Contact your credit card company — a refund can take time to post officially.
3. Contact your bank; there is often processing time before a refund appears.

If you have done all of that and the refund still has not arrived, email info@broiltech.com with your order number and we will chase it.

Exchanges

We replace an item only if it is defective or damaged. To exchange for the same item, email info@broiltech.com, then send the item to the return address below.

Where a shipment arrives visibly damaged, report it within 24 hours of delivery with a clear photograph — that route is covered in the Shipping Policy and results in a replacement rather than a refund.

Sending an item back

Return shipments go to:

You are responsible for paying the return shipping cost, and shipping costs are non-refundable. If a refund is issued, the cost of return shipping is deducted from it. Where our logistics partner cannot arrange a reverse pickup, send the item yourself through India Post to the address above.

Once sent, share the courier slip along with your bank details — account number, account holder name as registered with us, and IFSC code — at info@broiltech.com.

Delivery time for an exchanged product varies with your location. For higher-value items, consider a trackable shipping service or shipping insurance; we cannot guarantee that an untracked return will reach us.

Need help?

Email info@broiltech.com or call +91 97265 18181 for anything to do with refunds and returns. You can also raise it through the support form.

Other policies